All orders are dispatched first class within 1-3 days of your order being received(excluding items that are on pre-order). Once dispatched, we expect your order to arrive within another 1-3 working days.
LOST ORDERS
Lost items are extremely rare, though occasionally items can take longer to arrive than expected. All orders placed in the UK are sent first class. Occasionally orders can be delayed (especially during this period of COVID), although we aim for your order to arrive withing 1-3 working days once dispatched, please allow up to 10 working days for delivery. Proof of postage is always obtained. If you think your purchase may be lost, please check first with your local sorting office and neighbours with whom the parcel may have been left. If you have checked these options and your parcel still cannot be found please email us for more information.
Returns
A request for a return must be made within 14 working days of receiving an order or once the first attempt at delivery has been made. Authorised returns must be received within 14 days to remain valid for a refund.
To be eligible for a return, the item{s} must be unused and in its original packaging. Items that do not meet this criteria, the time limit, or are non-returnable, will be declined. Buyers are responsible for return postage costs and are advised to return items via a tracked method; lost returns cannot be refunded.
HOW TO RETURN AN ITEM
To request a return you must first get in touch by emailing info@alimarriott.co.uk before attempting to return an order. Any items returned without contacting the shop first may be exempt from receiving a refund.
RECEIVING A REFUND
Once your return has been received and checked, an email will be sent to inform you of whether a refund has been approved or rejected. If approved, credit will be applied to your original method of payment within 14 working days.
RECEIVING AN EXCHANGE
If you requested to exchange an item for one of the same value, your new order will be dispatched as soon as your return has been received, inspected, and postage costs paid. If the exchange item is of a higher value, you will be expected to pay the difference before the new item is dispatched; you will receive instructions on how to do this via email.
FAULTY ITEMS
If you believe your order to be faulty, please contact Ali Marriott immediately to report the fault and follow the returns information provided. All suspected faulty items must be returned for inspection within 7 days of reporting the fault.